Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Beacon ("Company", "we", "us", "our"), governing your access to and use of Beacon (the "Service"). By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Beacon is a hosted status page platform that enables organizations to communicate service availability to their users. The Service includes, but is not limited to:

• Hosted public and private status pages
• Uptime monitoring of HTTP endpoints, TCP ports, and other services
• Incident management and communication tools, including scheduled maintenance notices
• RESTful API access for programmatic management of components, incidents, and metrics
• Embeddable status widgets and badges for integration into external websites and applications
• Email and webhook notifications for subscribers and team members

3. Account Registration and Security

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to update your account information promptly if it changes. You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API tokens issued to your account or workspaces.

You are responsible for all activity that occurs under your account. You must notify us immediately at our support team if you become aware of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Workspaces and Team Access

The Service is organized around workspaces. Each workspace may contain one or more status pages, components, monitors, and team members. The workspace owner is responsible for managing team membership, assigning roles, and ensuring that all invited members comply with these Terms.

Workspace owners and administrators control access permissions within their workspace. We are not responsible for the actions of team members you invite to your workspace. You may remove team members at any time through the workspace settings.

5. Free and Paid Plans

The Service is offered under both free and paid subscription plans. Free plans are subject to usage limits as described on our pricing page. Paid plans provide additional features, higher limits, and priority support.

Paid subscriptions are billed through Stripe, our third-party payment processor. By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis (monthly or annually, depending on your selected billing cycle). All subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

You may cancel your subscription at any time through your workspace billing settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. If you downgrade from a paid plan to a free plan, you are responsible for ensuring your usage falls within the limits of the free plan. Features or data exceeding the free plan limits may become inaccessible until you reduce usage or resubscribe to a paid plan.

All fees are exclusive of applicable taxes. You are responsible for any sales tax, VAT, or similar taxes imposed by your jurisdiction.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service to publish, distribute, or link to any content that is unlawful, defamatory, fraudulent, obscene, or otherwise objectionable
• Abuse monitoring endpoints by configuring checks against services you do not own or operate, or by using monitors to perform denial-of-service attacks or load testing against third-party infrastructure
• Scrape, crawl, or use automated means to extract data from the Service or other users' public status pages beyond what is made available through our API
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Attempt to gain unauthorized access to any part of the Service, other accounts, or any systems or networks connected to the Service
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein
• Use the Service to transmit malware, viruses, or any other harmful code
• Resell or redistribute the Service without our prior written consent

We reserve the right to suspend or terminate your access to the Service if we reasonably determine that your use violates these Terms or poses a risk to the Service, other customers, or third parties.

7. API Usage and Rate Limits

The Service provides API access subject to rate limits that may vary by plan. Rate limits are applied on a per-workspace and per-IP basis. You agree to implement appropriate backoff and retry logic in your integrations and to respect the rate limit headers returned by the API.

We reserve the right to throttle or temporarily block API access if your usage patterns negatively impact the performance or availability of the Service for other customers. Sustained or repeated violations of rate limits may result in suspension of API access.

8. Intellectual Property

The Service, including all software, design, text, graphics, interfaces, and underlying technology, is owned by or licensed to the Company and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

You retain all rights to the content and data you submit to the Service ("Customer Data"). By using the Service, you grant us a limited, non-exclusive license to use, store, and process your Customer Data solely for the purpose of providing and improving the Service.

9. Data and Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the data practices described in the Privacy Policy.

10. Third-Party Services

The Service integrates with third-party services to provide core functionality. These include, but are not limited to:

• Stripe for payment processing and subscription management
• Email service providers for transactional notifications (incident alerts, team invitations, billing receipts)
• OAuth providers (such as Google and GitHub) for optional single sign-on authentication

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices or availability of any third-party service.

11. Uptime and Availability

We use commercially reasonable efforts to maintain the availability of the Service. However, the Service is provided without any guarantee of uptime or availability. We do not offer a formal Service Level Agreement (SLA) for the platform itself. Scheduled maintenance, infrastructure issues, third-party outages, and force majeure events may result in temporary interruptions.

We will endeavor to provide advance notice of scheduled maintenance when practical, but we reserve the right to perform emergency maintenance without prior notice when necessary to protect the integrity or security of the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY FEES, THE COMPANY'S AGGREGATE LIABILITY SHALL NOT EXCEED FIFTY US DOLLARS (USD $50.00).

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your Customer Data; or (d) your violation of any rights of a third party.

14. Termination

Either party may terminate this agreement at any time. You may terminate by deleting your account or canceling your subscription through the workspace billing settings. We may terminate or suspend your access to the Service immediately, without prior notice or liability, if you breach any provision of these Terms.

Upon termination, your right to use the Service ceases immediately. Your Customer Data will remain available for export for thirty (30) days following termination. After this period, we may delete your data in accordance with our standard data retention practices. We are not obligated to retain your data beyond this 30-day period.

Sections that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, limitation of liability, indemnification, and governing law.

15. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least thirty (30) days' advance notice by sending an email to the address associated with your account and by posting the updated Terms on this page with a revised effective date.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account as described in Section 14.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates, without regard to its conflict-of-law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the same jurisdiction.

17. General Provisions

These Terms constitute the entire agreement between you and the Company with respect to the Service and supersede all prior agreements, understandings, and communications. If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18. Contact Information

If you have any questions about these Terms, please contact us: